Refund, Cancellation & Delivery Policy

1. Scope

This Policy applies to ImgSharpener subscriptions and one-time credit packs. ImgSharpener provides digital services only and does not ship physical goods. The payment provider is identified at checkout and on the receipt. Rights required by applicable law remain unaffected.

2. First subscription payment

You may request a refund of your first successful subscription payment within seven calendar days after payment only if no subscription credits or paid processing benefits issued under that subscription have been used.

We normally approve no more than one discretionary first-payment refund per customer in any rolling 12-month period. Related accounts, payment methods, or purchases may be considered when preventing refund abuse.

When approved, unused credits issued by the refunded payment are removed and the related subscription may be ended.

3. Renewals and credit packs

Subscription renewals and partially used billing periods are normally non-refundable. Cancel before the next renewal date if you do not want the subscription to continue.

One-time credit packs are normally non-refundable once delivered because they are digital consumable products. These rules do not prevent correction of a verified duplicate or incorrect charge, confirmed post-cancellation charge, failed delivery, or any remedy required by law.

4. Processing tasks

If an image-processing task is recorded as failed after credits were deducted, the system returns the credits consumed by that task. Returned task credits are not a cash refund.

AI results vary by source image and selected mode. A completed result that does not match a personal visual preference does not by itself qualify for a cash refund.

5. Requesting a refund or billing correction

Email support@imgsharpener.com with the subject Refund Request and include:

• Your ImgSharpener account email.
• The order, invoice, transaction, or subscription identifier.
• The payment date, amount, and provider.
• A short explanation of the request.

Do not send complete card details, passwords, or banking credentials. We review the account and provider records before approval.

Approved refunds are returned to the original payment method. The payment provider or financial institution controls when the funds appear. Remaining credits associated with a fully refunded order are revoked after provider confirmation. Partial refunds require manual review.

6. Subscription cancellation

You may cancel an automatically renewing subscription through Settings → Billing, an available payment-provider portal, or by emailing support@imgsharpener.com with the subject Cancel Subscription.

Cancellation is complete after ImgSharpener or the payment provider confirms it. It stops future renewal but does not automatically refund the current period. Credits already issued keep their original expiration date; future grants are not owed after the subscription ends. Canceling a subscription does not delete your account.

7. Digital delivery

After successful payment confirmation, purchased credits are added to the account and subscription benefits are activated. Provider authorization, fraud checks, delayed notifications, or outages may delay confirmation.

If a completed payment is not reflected in your account after 30 minutes, contact support with the order or transaction identifier. Processing results are delivered through the Service for download. Image files stored by ImgSharpener are automatically deleted within 24 hours, so download results you want to keep.

8. Contact

Refund, cancellation, and billing requests: support@imgsharpener.com

Also review our Terms of Service and Privacy Policy.